All purchases shall be subject to the terms and conditions stated below. A copy of these terms and conditions may be retained by using the print facility on your browser to obtain a printout for personal reference when you order a product.

Definitions
In these terms and conditions: 'our website' means our presence on the Internet at www.flyingcavalries.co.uk.
'our', 'we' and 'us' means The Flying Cavalries.
'you' and 'your' refers to you, the purchaser of products from Flying Cavalries.

Copyright
All rights for our website and our designs are owned by The Flying Cavalries. All designs are protected by international copyright. If you want to publish our products in your blogs or magazines please use our press kit which is in our contact page and show our web page address and our company name clearly. Thank you for being careful.

Portrayal of products
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Website
While we take all reasonable attempts to exclude viruses from this website, we cannot ensure such attempts will be successful and we do not accept any liability for such viruses. You are recommended to take all appropriate safeguards before downloading information from this website.

Payment
We accept payment only by Cheque in GB Pounds or Bank Transfer in GB Pounds.

Returns
Our all products are bespoke design. We donít do refund or exchange unless there is a fault in the product. In case there is a fault, please browse the item carefully when our assistant is by you putting the product together and please let our staff know about your unhappiness about any fault. Please sign the delivery order and describe your complain clearly. Burner units are guaranteed from third company and we are pleased to help you if there is any faulty at coverage of guarantee.

Cancellation of Bespoke Products
If you wish to cancel an order within 7 days after your payment, you may do so by emailing sales@flyingcavalries.co.uk. The majority of our furniture items are bespoke items and so in the event that having placed an order you wish to cancel it, we will unfortunately have to charge a cancellation fee of 30% of the value of the order except delivery fee. Please contact our customer services team by emailing sales@flyingcavalries.co.uk.

Delivery
It is £80 for London for these postcodes below:
N, NW, E, EC, W, WC, SE, SW, EN, IG, RM, DA, BR, CR, SM, KT, TW, UB, HA, WD
Outside these areas and International deliveries, please contact us for a quote.

Privacy
Because of we accept payment only by bank transfer and cheque we didn`t collect any information about you except your name, phone, e-mail and address information. We may collect your name, telephone number, e-mail and address during regular business and also in case we need to contact you urgently if there is a problem or query with your order. We will never use or give your personal information to any third party to be used for the purposes of sending you unsolicited commercial marketing (such as spam).
 
How does a bio ethanol burner work ?
This revolutionary product is a combination of a flue free fire with a ceramic burner that burns on bio-ethanol.
The incomparable difference between this Bio Flame burner and other similar burners is that the Ruby Decor burner consists of a ceramic stone, which absorbs the bio-ethanol liquid. When the liquid comes in contact with the air, it turns into gas. Therefore, it is not the liquid, but the gas that burns. This makes the Bio Flame Burner safe, easily flammable with a continuously burning flame.

What is bio ethanol ?
Bio ethanol is a liquid fuel, made from environmentally friendly materials. It is the fuel of the future and is promoted by many environmental organizations.

Where can I get bio ethanol liquid ?
You can easily find bio ethanol fuel and bio ethanol burnersí accessories in the concerned markets. Or you can contact to http://www.rubyfires.nl with which we work together and we can suggest without any hesitation. http://www.rubyfires.nl/collectie/product/676/accessories-bio-ethanol.html

Is there any necessity to clean or care the burner ?
No, it is not necessary. Please see this web page for detailed information. http://www.rubyfires.nl/collectie/product/655/bio-ethanol-bio-burner-large.html
 
What is the safety guarantee ?
There is a 100% safety guarantee provided the product is used according to the userís manual. All products are assembled by hand what provides additional quality check.

Do you need additional ventilation ?
It is not necessary. Any working gravitational ventilation should guarantee an air exchange in a room of 1 per hour which is required for the use of Flying Cavalries products. This is normal ventilation in any premises build according to planning permissions and building regulations. The exceptions are long fireplaces where additional ventilation might be necessary together with a need to install grate for air circulation below the product.

Are bio ethanol Fires safe for children and animals ?
Due to high temperatures keep children and animals away from the product. While burning the product is very hot and touching it may cause burns.

How to store bio ethanol liquid fuel ?
You should keep it away from any source of fire, children and pets.

Can I move the product ?
You can only move portable products while they are not burning and there is no fuel in the reservoir. Under no circumstances a burning product should be moved.

What must I never do ?
You can never pour bio ethanol liquid while the fire is burning or while the burner is hot.

What are the things I have to be careful during the usage of these Coffee Tables ?
While the fire is burning, do not keep any flammable items such as alcohol, perfume and such as flammable items closer than 60 cm of the burner unit. During the fire is burning or it is extinguished but still hot, do not keep the glasses of alcohol or bottles or any item which can be burned easily in case the liquid fall over and cause any risk of fire.
 
 
 
 
Home Company Collection /london /hillside /terragen Press Contact
Flying Cavalries is a company set up in London, UK in 2010 in the area of industrial designing, interior designing.
© Flying Cavalries all designs are protected by international copyright. E-mail: mail@flyingcavalries.co.uk
Terms&Conditions